Privacy Policy

Effective date: July 9, 2020

This policy applies to all information collected or submitted on the Pincone website ("Pincone") website on all devices and platforms.

Owner and Data Controller

Data We Collect

Identity and Access Information

When you sign up for Pincone, we ask for identifying information such as your name and email address. If you create a team on Pincone, we also ask for the name of that team. This is all done so you can personalize your account, and we can send you invoices, updates, or other essential information. We also give you the option to add a profile picture that is displayed in Pincone, but we do not normally look at or access that picture. For security and audit purposes, in some scenarios we also collect your user agent string and IP address. We will never sell your personal info to third parties, and we won’t use your name or data in marketing statements without your explicit and written permission.

Billing Information

When you pay for Pincone, we ask for your credit card information. We do this so we can charge you for service and send you invoices. Your credit card is passed directly to our payment processor Braintree and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. You can also specify additional information such as legal business name, billing address and any other information to be printed on your invoice. We do not and will not share any of this information with third parties.


We use certain analytics tools to see how well our public-facing website works. These services are anonymous and are not tied to you in any shape or form. Additionally, we do not use these services for anything inside of Pincone itself, only for the public website. Anything you save inside of Pincone and how you access it is yours and yours alone.

We use Google Analytics, a web analysis service provided by Google Inc., to monitor and analyze web traffic and can be used to keep track of user behavior. Google Inc. may use the data collected to contextualize and personalize the ads of its own advertising network. You can view the Google Inc. privacy policy or opt out.

We use Plausible, a lightweight web analytics service that uses no cookies and is fully compliant with GDPR, CCPA and PECR. We use Plausible to monitor and analyze web traffic and can be used to keep track of user behavior. You can read which data is collected by Plausible on their data policy page.

We use Hotjar to monitor traffic on our site. Hotjar sets certain cookies that record statistical information about your visits to the site. We measure your pattern of usage in order to help us improve our website and its user experience. These cookies do not store any personal information that could be used to identify you. You can read Hotjar's privacy policy on their page.

We use June to measure how our product features are being used. None of the data you add to Pincone is ever shared with June. You can read June's privacy policy on their page.


The Pincone website utilizes "cookies", small text files that permits us to recognize your browser in order to customize your experience. Our cookies are strictly related to website functionality and do not contain personal information.

Processing the Data We Collect

Who has access to your data

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner/Data Controller, in some cases, your data may be accessible to certain types of persons in charge, involved with the operation of the company (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers). The updated list of these parties may be requested from the Owner at any time.

Where is your data stored

Your data is stored securely on DigitalOcean servers located in Frankfurt, Germany.

Sharing your data

We do not share, sell or rent your data with any other entities apart from Pincone.

In some cases, your data may be shared with third-party technical service providers such as our mail and hosting providers, but only for the purpose of reaching out to you and storing your data.

Accessing, changing, deleting and exporting your data

If you wish to review the data we have collected from you in the past, reach out to us and we will send you a copy of your personal data within 30 days of receiving your request.

If you wish to update or rectify the data we have collected from you in the past, reach out to us and we will make the necessary changes within 30 days of receiving your request.

You have the right to request that we delete the data we have collected from you in the past. Reach out to us and we will make sure that all of your data is deleted within 30 days of receiving your request. Deleted information may be kept in backups for up to 90 days. Backups are accessed only if needed for disaster recovery.

You have the right to request that we export the data we have collected from you to another company. We will export the data within 30 days of receiving your request.

Your Consent

By using our website, you consent to our Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, you can email us at

Changes to this Privacy Policy

If our Privacy Policy is updated, we will list the changes below.

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